ACI Solutions, a Simi Valley-based debt settlement company, received the Better Business Bureau’s highest grade in June.
The BBB affiliate, which serves Ventura, Santa Barbara and San Luis Obispo counties, determined that ACI has earned an A+, said Tom Fefer, the BBB’s director of accreditation. ACI previously had an A rating.
The BBB typically sees high complaint rates in the categories of debt negotiation and collection agencies, but ACI’s owner Darrell Warner has avoided those problems, Fefer said.
ACI has worked diligently to earn and maintain its reputation.
“I’m very proud of my BBB rating,” said Warner. “I work hard for my customers to keep them satisfied.”
ACI-Solutions.com has offered debt settlement services since 2004.
Patricia Carter was nearing retirement when she found herself overwhelmed by debt in late 2009. Between eight credit cards, a bank loan and an automobile lease, she had combined debts exceeding $85,000. Bankruptcy wasn’t an option. She didn’t qualify. She had negotiated with two of her creditors, but that was going to take several years to clear those debts alone. She wanted out from under that burden. Today, all the debt is settled, though she still has some payments to make on the car. The dealmaker was Darrell Warner and his debt settlement business ACI-Solutions.com, based in Simi Valley. When Carter runs into someone who has similar financial troubles, she recommends Warner.
The debt settlement industry has changed dramatically in the last few years. In 2007 there were more than 2000 debt settlement companies; now there are fewer than 200. Before December of 2010, bad debt settlement companies took money up-front and then never settled their client’s debt. In December 2010, the FTC amended the Telemarketing Sales Rule to protect consumers from these debt-relief scams.
Should you believe a debt settlement’s claim that they are BBB accredited? Make sure you ask the right questions before you choose a debt settlement company!
- Did you receive your accreditation for debt settlement, or another service your company offers? Some companies have received accreditation with the Better Business Bureau for their credit counseling services, but they claim to have the accreditation